Dr. Eve Meceda

Difficult conversations – whether we choose to engage in them or avoid them – cause a tremendous amount of stress and friction in both professional and personal relationships.  But what if there were ways to make these conversations both more successful – and less painful?

In this session, we begin by identifying the five most common conversation “derailers” – the behaviors and conditions that most often contribute to conversations going off the rails.  Once we understand why things so often go badly, we turn our attention to how to consistently ensure that conversations go better.  

Here, we focus on four specific, actionable strategies that can help get a difficult conversation back on track – or, even better, prevent it from going downhill in the first place.

This new session brings the same combination of rigorous research and deep practical experience to the art and science of mastering difficult conversations.